Shipping + Handling

 

THE FULFILLMENT PROCESS

For Journee locs extension

Please allow 3-6 weeks for receiving hair and the creation of the locs.

Locs will be shipped in the order they are received. Be sure to provide a good email to receive tracking information once order has been shipped.

For KoutureD products

  • (United States) 5-7 BUSINESS DAYS VIA USPS Priority Mail

  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail

  • Expect delays during sales periods & holidays.

REFUNDS/RETURNS/CANCELLATIONS

  • ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. ALL SALES ARE FINAL.

INTERNATIONAL ORDERS

  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail

We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

LOST/STOLEN PACKAGES

  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

  • All Packages come with a Tracking number. USPS updates their system every time they put their hands on your package. 

  • If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via WWW.USPS.COM